Support

Getting started

• Try it on sample data. Help ▸ Sample Files opens four files that ship with the app: warehouse inventory, book collection, shop orders and support tickets. The SQL editor’s Examples menu writes queries for each one; running them needs Tabulay Pro or the trial.
• Open a messy file. File ▸ Open with Options (⇧⌘O) shows the detected delimiter, encoding, header row, decimals and dates before opening.
• Learn the keys. Help ▸ Keyboard Shortcuts (⌘/), or the full list. ⌘K finds any command.
• Make it your default. Tabulay offers to open .csv, .tsv and .xlsx files when you double-click them. You can change this in Settings ▸ General.

Trial and Tabulay Pro subscription

• Starting the trial. Choose Tabulay ▸ Tabulay Pro. Eligible subscribers can start a 14-day introductory free trial of the monthly subscription. It renews at $1.99/month in the US or 1,99 €/month in the euro area unless cancelled. Apple confirms eligibility and the local price before purchase.
• Renewal and cancellation. The subscription renews monthly until cancelled. Cancel at least 24 hours before the free trial ends to avoid a charge. Manage or cancel your subscription in the App Store. Apple shows its expiry date; paid access usually continues until then. A cancelled free trial may end earlier.
• When Pro expires. Opening, editing and saving CSV and TSV files stay free, up to 2 GB (larger files open read-only), and so do the inspector’s column profile and card-number protection. Column insights, Remove duplicates, Compare files, SQL queries, query plans, Transform, Normalize columns and Excel workbooks (.xlsx) need active Pro access.
• Subscribing. Tabulay ▸ Tabulay Pro. $1.99/month in the US or 1,99 €/month in the euro area, billed by Apple at the displayed local price. Terms of Use · Privacy policy.
• New Mac or reinstall. Tabulay ▸ Tabulay Pro ▸ Restore Purchases, signed in with the same Apple Account. This restores eligible purchases; it does not restart a trial.
• A code from us. Tabulay ▸ Tabulay Pro ▸ Redeem Code, or in the App Store app.
• Refunds. Purchases are handled by Apple: request one at reportaproblem.apple.com.

Files

• “The file opens read-only.” Files over 2 GB open read-only, so Save becomes Save As. Export View as CSV (⇧⌘E) writes the rows you filtered or queried.
• “Save refuses a row.” A value can’t be written in the file’s encoding (for example an emoji in a Windows-1252 file), or a row isn’t valid UTF-8. Tabulay won’t mangle it. The message names the value and its column: replace that character, then save again. For a row that isn’t valid UTF-8, File ▸ Reopen with Options lets you pick Windows-1252.
• “Numbers are treated as text.” A column is typed as numbers when nearly all its values are numbers written one way: with a decimal point and no thousands separators (-1234.50), or with a decimal comma (-1.234,50, -12 480,00). For a bank export in the second form, the inspector says “Decimal comma”, and totals, number filters, sorting and SQL read the amounts; saving keeps them as written. Amounts with thousands commas (1,234.50), currency symbols or a trailing minus stay text, unchanged. In a number column, Data ▸ Normalize Column (Tabulay Pro) rewrites the few values written the other way, and shows every change first.
• UTF-16, .xls, Numbers documents. Not supported yet: export them as UTF-8 CSV or .xlsx first.

Privacy

The current Tabulay Mac app has no network access and collects nothing. Its settings, recent files and saved queries live in ~/Library/Containers/me.expertiseby.tabulay: delete that folder to remove every trace after moving the app to the Trash. Details in the privacy policy. A future CLI/MCP connection would use an external assistant, which may send tool results to its model provider. CLI/MCP is planned, with no announced date; pricing and access are undecided.