support a real person answers

Support

Tabulay is made by Alain Deléglise, an engineer in Lille. When you write, the person who built the app reads it.

Questions and problems

Write to hello@tabulay.app. Include your Tabulay and macOS versions, and never attach a file with sensitive data: describe it instead.

Ideas and bug reports

In the app, choose Help ▸ Send Feedback. It opens your own mail app with a message you read before sending, and never includes your files.

Security reports

security@tabulay.app. Please don’t post vulnerabilities publicly. See security.txt.

Press and reviews

press@tabulay.app, or visit the press kit.

Getting started

  • Try it on sample data. Help ▸ Sample Files opens four files that ship with the app: warehouse inventory, book collection, shop orders and support tickets. The SQL editor’s Examples menu writes queries for each one; running them needs Tabulay Pro or the trial.
  • Open a messy file. File ▸ Open with Options (⇧⌘O) shows the detected delimiter, encoding, header row, decimals and dates before opening.
  • Learn the keys. Help ▸ Keyboard Shortcuts (⌘/), or the full list. ⌘K finds any command.
  • Make it your default. Tabulay offers to open .csv, .tsv and .xlsx files when you double-click them. You can change this in Settings ▸ General.

Trial and Tabulay Pro

  • Starting the trial. The first time you choose a Pro feature, Tabulay offers the free 14-day trial. It’s a free in-app purchase: nothing is charged and nothing renews.
  • When the trial ends. You see one notice. Opening, editing and saving CSV and TSV files stay free, up to 2 GB (larger files open read-only), and so do the inspector’s column profile and card-number protection. SQL, query plans, column insights, Transform, Dedupe, Compare, Normalize and Excel workbooks need Tabulay Pro.
  • Buying Pro. Tabulay ▸ Tabulay Pro. One purchase of $29.99 (or your local price), with every 1.x update.
  • New Mac or reinstall. Tabulay ▸ Tabulay Pro ▸ Restore Purchases, signed in with the same Apple Account.
  • A code from us. Tabulay ▸ Tabulay Pro ▸ Redeem Code, or in the App Store app.
  • Refunds. Purchases are handled by Apple: request one at reportaproblem.apple.com.

Files

  • “The file opens read-only.” Files over 2 GB open read-only, so Save becomes Save As. Export View as CSV (⇧⌘E) writes the rows you filtered or queried.
  • “Save refuses a row.” A value can’t be written in the file’s encoding (for example an emoji in a Windows-1252 file), or a row isn’t valid UTF-8. Tabulay won’t mangle it. The message names the value and its column: replace that character, then save again. For a row that isn’t valid UTF-8, File ▸ Reopen with Options lets you pick Windows-1252.
  • “Numbers are treated as text.” A column is typed as numbers when nearly all its values are numbers written one way: with a decimal point and no thousands separators (-1234.50), or with a decimal comma (-1.234,50, -12 480,00). For a bank export in the second form, the inspector says “Decimal comma”, and totals, number filters, sorting and SQL read the amounts; saving keeps them as written. Amounts with thousands commas (1,234.50), currency symbols or a trailing minus stay text, unchanged. In a number column, Data ▸ Normalize Column (Tabulay Pro) rewrites the few values written the other way, and shows every change first.
  • UTF-16, .xls, Numbers documents. Not supported yet: export them as UTF-8 CSV or .xlsx first.

Privacy

Tabulay has no network access and collects nothing. Its settings, recent files and saved queries live in ~/Library/Containers/me.expertiseby.tabulay: delete that folder to remove every trace after moving the app to the Trash. Details in the privacy policy.